Whew, what an evening we had tonight. Severe thunderstorms rolled through part of our area and the calls became quite overwhelming. Power lines were causing fires in trees, people were crashing their cars, transformers were exploding (no, not ones like the movie “Transformers”), trees were blown down and alarms were going off all over. At one time, we had over 40 calls in holding – which, when you pride yourself on less then an 8 minute response time, can be very frustrating.
People were angry, some cussed, some yelled, some hung up and called back to cuss and yell some more. I was stationed back in the Fire Pod and I have to tell you, I never felt so useless. Usually I know enough to take a deep breath and concentrate but tonight it all slipped out of control before I had a chance to do that.
I think it was the woman who lost her 2 yr old boy and thought he had fallen into the canal that set the tone for the rest of the calls. She found him a few minutes later, safe and sound, but it had been a bad call up until then. She was screaming and crying so hard that I had a hard time getting her to listen to me that in order to help him, she had to calm down and tell me the address. She was vacationing here so just finding that out was a huge production. I was so very thankful the kid was ok but I think the call made me jumpy which then made me nuts when the shit hit the fan.
There were more calls then any of us could handle and I’m suppose to pick up the rest of the groups slack. I had so many calls coming in that they had to help me plus dispatch the calls. It isn’t something they are happy about doing. We have an “emergency rule” where, once things get out of hand we don’t do our scripted emergency dispatch questions. We get what info we can and hang up. The supervisor, who was sitting on his ass doing nothing, didn’t put the emergency rule into effect until we were in the last throes of the storm. By then it was too late to do any good.
Though I do not consider myself a rebel by any means – and I wasn’t the only one in the Fire Pod doing this – I put the emergency rule into effect for myself long before he made it “official”. Hell, there were just too many calls and we were swamped. I told the supervisor afterwards, as did my buddies, that he had waited too long and we had invoked it ourselves. I’m sure we will hear about it but he should have been on top of what was happening rather then playing video games. It wasn’t like we didn’t send him messages saying we needed help – all he ignored or didn’t even check.
I’ve had two other days when it was hell like today was. I don’t look forward to brush fire season anymore or the severe storms down in South County. My house, by the way, didn’t even get enough rain to wet the street!!!
{sigh} I hope tomorrow isn’t like today.
