In our county we have a credit union that is unlike any bank I’ve ever seen before. Maybe all banks will be like this eventually, I don’t know. I found it odd and kind of intimidating at first but after using it a couple of times, I kind of like it.
When you walk into the building there is a receptionist who greets you and directs you on where you need to go if you aren’t familiar with the building – or, in my case, the first visit to the place. There are tables for you to handle your paperwork if you did not prepare ahead of time. There is also a sitting area that somewhat resembles a doctor’s office waiting room.
Along one wall are what appears to be telephone booths. You pick one that says “open” and pick up the telephone receiver. There is a tube beside a monitor for you to put your paperwork into – the kind of tube that you use through the drive-thru. After you hit the “send” button, the monitor in front of you flickers on to reveal the face of your teller. She can see you via a camera above the monitor.
You do everything while talking into the telephone receiver and she sends you back whatever you requested. It is all rather cool, if a bit impersonal. As I left I mused over the whole experience and wondered about how our civilization is eliminating human contact in much of what we do.
For example, Wal-Mart has self checkout so you can elect not to talk to a cashier. You can checkout, bag your own things and quite possibly not say a thing to anyone the entire time you are there.
The Library has recently added self checkout lanes as well. It is meant to get people through the line faster because checkout lines kept growing longer and longer which is disrupting to the flow of foot traffic through the lobby area. You stick your card in the machine much like a bank ATM and then lay the book down on the scanner. Your receipt prints out what you checked out and when each item is due – that’s it, your done and can go on your way without ever saying “hi” to anyone.
Gas stations have used the “pay at the pump” system for years – eliminating the need to go inside to stand in line to pay for gas. You only have to go in if you want something like a fountain soda.
Now, mind you, I’m not complaining. I love self checkout at all three places. I love being able to check myself out and bag my own items at Wal-Mart. Sometimes the cashiers just don’t bag things in a way that I consider logical. The Library self checkout saves me standing in line while the patron at the counter gabs with the circulation attendant. I love talking to them as well – they are a fountain of information about new authors or give me info on what is going on downtown. However, if I’m in a hurry, I love to self check.
As far as paying at the pump – I will drive to a different gas station rather then go inside. I also love that the driver’s bureau sends my renewal sticker in the mail and I can change my address online – eliminating the need to stand in line at the DOT.
However, part of me can’t help but wonder where are all these displaced workers are doing for jobs??